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Cisco WebEx Connect IM

Collaborate anytime from anywhere.

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Collaborate securely with colleagues-inside or outside
your organisation.

Find, connect, and collaborate with colleagues-inside or outside your organisation-while minimising overhead support and maintenance costs with Cisco WebEx Connect IM.

Locate business contacts instantly using online presence. Communicate in real-time through the best channel - including IM, audio, VoIP, video, or integrated web conferencing.

Streamline communications and enhance productivity throughout your organisation. Take advantage of the WebEx Connect IM client to bring together the most effective communication and collaboration solutions.

Facilitate faster decision making.

Reduce phone-tag and enhance productivity with immediate presence awareness. See instantly which colleagues, partners or customers are available, reducing communication delays. Scan the contact list to see at-a-glance who's in a meeting, on the phone, or available. Create custom presence notifications to alert contacts- whether you're with a customer, away on a business trip, or do not wish to be disturbed.

Communicate flexibly with the right solution for the right situation.

Collaborate securely-even with colleagues outside your organisation. WebEx Connect IM uses XMPP, the only accepted Internet IM standard that supports communication with other supported networks outside your organisation. Use VoIP, or a video chat session to enhance collaboration, or escalate to an audio conference or WebEx meeting to include multiple participants.

Take advantage of existing investments in Cisco Unified Communications by adding telephony capabilities to WebEx Connect IM. Place, receive, and manage phone calls through your computer when you're away from the office. Or manage your Cisco IP phone from WebEx Connect IM when you're in the office. Click any phone number in WebEx Connect IM to place an instant call. No need to look up phone numbers.

Collaborate securely.

Ensure communication privacy with user authentication and 128-bit SSL encryption. Control usage for individuals, groups, or your entire enterprise using robust policy management tools. Keep conversations, intellectual property, and company data confidential and protected.

Avoid added Infrastructure with a hosted solution.

All WebEx applications are delivered on demand through the Cisco WebEx Collaboration Cloud. There's no up-front investment, and no maintenance or upgrade costs. Just a predictable monthly subscription. So it's easy to implement and easy to scale as your needs change.

Features:

Collaborate effectively with colleagues inside or outside your organisation.

Presence

See which colleagues are online and available-or whether they're in a meeting, on an audio conference, on their Cisco IP Phone*, or using a custom notification. Choose which colleagues can see your presence information. You can also create custom presence notifications your contacts can see or set up a "Do Not Disturb" presence.

Enterprise Instant Messaging

Chat securely with encrypted one-to-one or group IM. Add contacts directly from your corporate address book and extend your network of contacts to anyone using an XMPP-based client or AOL Instant Messenger (AIM). Manage contact lists with groups, and give individual users the ability maintain a local IM archive of IMs for later reference.

Cisco IP Phone and Soft Phone support*

Place and receive phone calls directly through WebEx Connect IM with in-call controls, including hold, transfer, disconnect, and call history. You can also control Cisco IP desk phone usage through WebEx Connect IM. Click any of your contacts in WebEx Connect IM to launch a phone call without looking up phone numbers.

*Requires Cisco Unified Communications Manager 6.1.3 and Cisco Unified Communications Integration plug-in for WebEx Connect IM.

Voice and video conferencing

Take advantage of real time video and audio by adding a microphoneand a webcam. Click and number to call that number. Escalate any IM to an audio conference using WebEx audio, Cisco Unified MeetingPlace audio, Cisco Communications Manager audio, or audio from third-party service providers.

Desktop Sharing

Escalate any chat session to show and tell. Show contacts your desktop and anything on it. Present slide decks, multimedia clips, web pages-whatever's on your screen.

Integrated web conferencing

Take advantage of deep integration with WebEx meeting applications to quickly schedule and launch WebEx web conferences directly from the WebEx Connect client.

Microsoft Outlook Address Book and Calendar Integration

Add contacts directly from Microsoft Outlook. View, add, and cancel appointments-including WebEx meetings-booked in your Outlook calendar.

Centralised Administration

Add, update, deactivate, or reactivate users and their profiles easily from a single console. Manage your organisation's WebEx meeting accounts and WebEx Connect IM accounts through a single interface. Centralise provisioning and simplify management.

Work from anywhere

Access WebEx Connect IM capabilities from any public Internet connection-whether you're in the office or on the road. There's no hardware for your IT department to set up and minimal administrative overhead.